Terms and Conditions

1. About us

We are Fanbrix Ltd, registered in England and Wales (company number 17382355), 5th Floor, 167–169 Great Portland Street, London W1W 5PF, United Kingdom. Email: support@fanbrix.com.

These terms apply when you use fanbrix.com, reserve or order. You must be 18 or over to reserve or order, and our sets are sold for personal use only. Our Privacy Policy explains how we use your data. We may update these terms; the version in force when you reserve or order applies to that reservation or order.

2. Our sets

For adult collectors. Our sets are display collectibles for ages 16 and over. They are not toys. They contain small parts that can be a choking hazard, and some include magnets, batteries or pointed pieces. Keep them away from young children and pets, and follow the warnings supplied with each set.
Still in development. Images and specifications are based on pre-production designs and may change. Some details are decided by community votes or stretch goals, as described on the release page. If a winning vote option cannot be approved or produced, we use the next most popular option. Stretch goals that are not reached do not give a right to a refund.
Numbered editions. You cannot choose your edition number, and a replacement set may carry a different number.

3. Reservations

What you get. A US$5 reservation (or the local equivalent shown at checkout, including any taxes) gives you access to Founders Early Access for the Tomb Raider release. It is not an order for a set.
Founders Early Access. Opens at the date and time shown on the release page and in your reservation email, and runs for the period shown on the release page. Reservation holders can buy up to two Founders Edition sets per person. The Founders Edition is only sold during this window.
Public Drop. Then opens to everyone until the closing date on the release page. Anyone can buy up to two sets, including reservation holders who bought Founders Edition sets. Nothing is sold after the Drop closes, and we do not make it again for sale through fanbrix.com. A separate edition for mainland China is sold only through our partner there.
Your US$5. Credited in full against one Tomb Raider set if you order before the Drop closes. If you do not use it on Tomb Raider, you can use it against one set from a future Fanbrix Drop in 2027. It has no other use or cash value. Reservations are personal to your email address and cannot be transferred or resold.
Refunds. You can cancel your reservation for a full refund at any time before you use it, by emailing support@fanbrix.com. Unused reservations expire on 31 December 2027.
Stay reachable. Keep your email address up to date and check your spam folder. We are not responsible for a missed window if we emailed the address you gave us.

4. Orders and payment

Contract. Our contract starts when we email your order confirmation. You pay in full for your set at checkout, less your reservation credit.
Prices. Prices shown before a Drop opens are a guide in US dollars and do not include VAT or sales tax. Final local prices are confirmed before the Drop opens, and the price you pay is the one shown at checkout. Prices are shown in your local currency where we can, otherwise in US dollars. UK and EU prices at checkout include VAT; elsewhere any sales tax is shown at checkout.
Made to order. We produce the sets ordered during each Drop. We may cancel a release before production if it cannot go ahead (for example, if too few sets are ordered). If we do, we refund everything you have paid.
When we can cancel. We may cancel an order for an obvious pricing or description error, failed or reversed payment, suspected fraud or a breach of our fair access rules, or if we cannot produce the set or deliver to your country. If we do, we refund everything you have paid, including your reservation.
Fair access. No bots, scripts or other automated tools, and no multiple accounts, emails or reservations to get around a limit.
Founders community. Access to the Founders community channel is a perk, not part of what you buy. We may remove anyone who breaks its rules, or change or close it.

5. Shipping

Where we ship. Worldwide, except to the countries listed below and anywhere restricted by law, sanctions or our carriers. If we later cannot ship to your country, we will contact you and you can use an address in a country we do ship to, or cancel for a full refund.
Not served at launch: Afghanistan, Argentina, Belarus, Brazil, Central African Republic, China*, Cuba, Democratic Republic of the Congo, Egypt, Haiti, India, Iran, Libya, Mali, Myanmar, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Tanzania, Venezuela, Yemen, Crimea and the non-government-controlled areas of Donetsk, Luhansk, Kherson and Zaporizhzhia.
*China will have a separate release, fulfilled through a local distribution partner. Orders from China are not accepted through fanbrix.com.
Shipping costs. Before each Drop opens, we show estimated shipping costs for key regions as a guide. Shipping is charged separately, before your order ships, and includes any applicable import taxes and duties.
Address and payment. When your order is nearly ready, we email you to confirm your address and pay for shipping. This is your last chance to change your address. Please pay within 14 days. If shipping is still unpaid after 30 days, we may cancel your order and refund what you paid for the set, less 9% for payment processing and administration and reasonable storage costs.
Ship dates. Ship dates are estimates and depend on final order volumes. If we expect a delay, we will email you. If it is more than 30 days past the original estimate, you can cancel for a full refund.
Delivery. You own your set once paid for in full. It is our responsibility until delivered to your confirmed address. If delivery fails, we may charge to resend; if we cannot reach you within 30 days, we may cancel and refund less our shipping and handling costs.

6. Cancelling and returns

Before the Drop closes. Cancel within 14 days of your order confirmation for a full refund. After that, we refund 91% of the set price and keep 9% for payment processing and administration. UK and EU customers always get a full refund.
After the Drop closes. Your set will go into production shortly after the Drop closes. Orders can no longer be cancelled, except as these terms or the law allow.
After delivery. You can return a set within 14 days of delivery. Email us, then send it back within 14 days at your cost. We refund the set price, including your reservation, within 14 days of receiving it. UK and EU customers also get their shipping charge back. We may reduce the refund if the set comes back opened, incomplete or damaged.

7. If something is wrong

Missing or faulty pieces. Email us and we will send replacements free of charge.
Damaged in transit. Email photos of the set and packaging within 14 days of delivery.
Faulty or not as described. Contact us and we will put it right in line with your legal rights.

8. Our content

The Fanbrix name, logo, designs, figurines, instructions and images belong to Fanbrix Ltd or our licensors. Licensed characters, names and artwork belong to their owners and are used under licence. Share photos and videos of your sets as much as you like, but please do not copy or sell our designs or instructions. If you send us photos, reviews or ideas, you allow us to use them, with credit where practical.

9. Legal

Your rights. Nothing in these terms reduces your legal rights as a consumer, or our liability for death or injury caused by our negligence, fraud or defective products.
Our liability. Otherwise, we are responsible only for foreseeable loss caused by our breach of these terms. We are not liable for business losses, including lost resale value, or for events outside our reasonable control.
Law. These terms are governed by the law of England and Wales. Consumers can also bring a claim in their home courts and keep the mandatory protections of their local law.
Questions or complaints. Email support@fanbrix.com. We aim to resolve complaints within 14 days.